One Medical Bridges The Gap Between Digital And
Physical Patient Experiences


Forrester Research Case Study

Transforming The Traditional Healthcare Experience

One of the biggest challenges in healthcare today lies in designing a system that meaningfully engages patients and providers. Evolving customer expectations in healthcare are forcing providers to rethink their traditional care models and redesign patient experiences. 

This case study by Forrester Research takes a detailed look at how One Medical delivers a seamless patient experience with primary care that is accessible, affordable, and contextual whether the patient is in office or at home.

Forrester interviewed One Medical product leaders, Kimber Lockhart, CTO, and Wes Donohoe, VP of Product to better understand One Medical’s approach to designing best-in-class digital and physical experiences through innovations in digital touchpoints, process enhancement, and wellness management. 

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Leading companies use One Medical to improve the healthcare experience. 

About One Medical

One Medical is the fastest-growing primary care practice in the nation. We're a premium healthcare benefit that gives employees access to our network of near-site offices, 24/7 virtual care, and onsite wellness centers. We focus on delivering a modern, people-centered healthcare experience that employees love.

 

Visit onemedical.com/business to learn more.