One Medical Bridges The Gap Between Digital And
Physical Patient Experiences
Forrester Research Case Study
Transforming The Traditional Healthcare Experience
One of the biggest challenges in healthcare today lies in designing a system that meaningfully engages patients and providers. Evolving customer expectations in healthcare are forcing providers to rethink their traditional care models and redesign patient experiences.
This case study by Forrester Research takes a detailed look at how One Medical delivers a seamless patient experience with primary care that is accessible, affordable, and contextual whether the patient is in office or at home.
Forrester interviewed One Medical product leaders, Kimber Lockhart, CTO, and Wes Donohoe, VP of Product to better understand One Medical’s approach to designing best-in-class digital and physical experiences through innovations in digital touchpoints, process enhancement, and wellness management.
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